Unsubscribe and refund
Cancel whenever you want using the method for your operator, and find out how refund requests work.
How to cancel
Send the keyword for your operator, or reach us by email. Cancellation takes effect right away.
Telus Users
Text STOP to 5484 and your subscription is cancelled straight away.
By email
Send us an email at help@playplanet-ca.com and we will assist you with cancelling your subscription.
- Send from your registered mobile number
- Cancellation takes effect immediately
- No app or login needed
- 01
Send the keyword
Text the opt-out keyword for your operator to the short code shown above.
- 02
Get confirmation
You will receive an SMS confirming that your subscription has been stopped.
- 03
You are unsubscribed
Billing ends and no further charges are made to your mobile account.
Refund policy
Every request is reviewed against your account and the charge in question.
- You can request a refund within 30 days of the charge.
- Send your request by email to help@playplanet-ca.com.
- Include your full name, the mobile number you subscribed with and an email address where we can reach you.
- Name the service (Play Planet) and the date of the charge you are asking about.
- We confirm by email as soon as your request is received.
- Each request is assessed against the status of the subscription and the charge concerned.
- Approved refunds are returned through the original billing method, usually as a credit on your mobile account.
- Cancelling stops future charges but does not create a refund on its own: send a refund request as well.
- Nothing in this policy limits your rights under the consumer protection laws of your province or territory.
Play Planet FAQs
Have questions about Play Planet? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my Play Planet subscription?
With your Play Planet subscription, you gain unrestricted access to a vast array of Play Planet content: action, racing, puzzle, arcade and sports games that play straight in your browser, with new titles added to the rotation regularly.
How did I get subscribed to Play Planet?
You subscribed to Play Planet by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Play Planet?
These subscriptions grant you unlimited access to all our Play Planet content and premium features during the active subscription period. Yes, Play Planet operates a subscription model (Telus: $15 CAD / 30 days), please refer to our relevant pricing information.
What platforms does Play Planet support?
Play Planet is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Play Planet platform or email us at help@playplanet-ca.com
How do I cancel my Play Planet subscription?
To cancel your subscription, you can do so by texting STOP to 5484 (for Telus), or by emailing our customer care team at help@playplanet-ca.com.